Dispatcher

Position Overview

Our company is looking for a Service Dispatcher to take incoming calls and help facilitate the dispatch of our service professionals to people in need. In this role, it’s your responsibility to carefully listen to each caller, obtain vital information over the phone, take note of the schedules of technicians and other service professionals, and swiftly respond to the request. You must ensure that a service team attends to each customer, and you must keep organized notes or records of these calls in our database. Aside from dispatching, your other duties may include invoicing customers, making purchase orders for supplies, and organizing our file system of service calls.

Duties & Responsibilities

• Answer a high volume of calls, listening intently to the caller’s information
• Dispatch the appropriate service professionals to the job site
• Schedule service appointments as needed
• Invoice customers and help keep track of billing information
• Organize our file systems
• Make purchase orders for supplies as needed

Requirements

• High school diploma or GED certificate
• Experience in a similar role
• Strong organizational, multitasking, and communication skills
• Excellent listening, customer service, and phone skills
• Basic computer proficiency
• Experience using Microsoft Outlook for vendor management

Benefits & Perks

• Health Plan
• Dental Plan
• Vision Service Plan
• Paid Holidays
• Paid Time Off (Vacation, Sick Days, Personal Days)
• Technical Training Programs
• Incentive Compensation Programs